Our services
You can engage MIST for an assessment alone, or for a wider engagement covering solution design and implementation.
Operational Assessments
- Understand
- Improve
- Implement
Evidence-based findings and prioritised recommendations on how your operation performs today.
- Review existing operational processes and workflows.
- Identify bottlenecks, inefficiencies and unnecessary costs.
- Examine administrative processes and information flow.
- Assess fleet and transport operations.
- Review relevant operational KPIs and reporting.
- Produce evidence-based findings and prioritised recommendations.
Process & Operational Improvement
- Understand
- Improve
- Implement
Redesigned workflows, stronger controls and less repetitive administration.
- Redesign inefficient workflows.
- Improve internal procedures and operational controls.
- Reduce repetitive administrative work.
- Improve communication and information flow between departments.
- Improve resource utilisation and operational coordination.
Technology, Automation & Systems
- Understand
- Improve
- Implement
Better use of existing systems, and automation where it is appropriate.
- Identify opportunities for appropriate automation.
- Recommend improvements to existing software and systems.
- Explore system integrations and better information management.
- Help design solutions that reduce manual work and improve accuracy.
- Coordinate specialist technical development where required.
Implementation & Ongoing Support
- Understand
- Improve
- Implement
Support introducing agreed changes and monitoring agreed performance measures.
- Support the introduction of agreed operational changes.
- Coordinate implementation projects.
- Work with external technical specialists where necessary.
- Monitor agreed performance measures.
- Provide ongoing operational improvement support where appropriate.
What we assess.
We look at the operation as one connected business system. Scope is tailored to each client, and not every client goes through every area.
Delivery and service performance
Dispatch, collection and delivery reliability, proof of delivery, service failures and customer experience.
Invoicing and financial administration
Job-to-invoice, supplier invoice matching, billing accuracy, disputes, reconciliation and cash timing.
Fleet and transport costs
Fleet utilisation, vehicle availability, fuel, maintenance, cost allocation, empty running and subcontracted transport.
Warehouse and inventory
Receiving, put-away, stock accuracy, storage, picking, packing, dispatch, returns and inventory control.
Administration and information flow
Re-keying, document handling, record retrieval, hand-offs and repetitive admin work.
Reporting and performance management
KPI definitions, data quality, reporting routines, targets and decision-making.
Process and workflow control
End-to-end process design, standard work, scheduling, bottlenecks, cycle time and rework.
Systems and technology
Transport, warehouse, ERP, telematics and finance systems, spreadsheets, integrations, adoption and data reliability.
People and organisation
Roles, ownership, skills, training, capacity, supervision, communication and key-person dependency.
Exceptions and resilience
Disruptions, breakdowns, late work, claims, escalation, root causes and recovery.
Start with a conversation.
Tell us where you think time, money or capacity is being lost. We will start by understanding your business and what you want to achieve.